Your Official Gear FAQ

Who is Your Official Gear®?
Your Official Gear® creates, hosts, and manages customized online stores for schools and organizations nationwide. There are no up-front costs. We process, produce and ship customized apparel and provide cashback on every order. Learn how it works...
How do I set-up a store for a different school/organization?

  • Simply sign up! We won't build any store without permission of the school/organization.
  • Send us your mascot or logo. Learn more about sending your graphics.
  • We'll build your store. Our web site designers will immediately begin building your custom store. We'll send you a link to your store once it's ready.
  • You get cash back with every order!
Is it secure?
Your Official Gear® uses Secure Socket Layers (SSL), the industry standard for protecting information and safely processing orders. The SSL encrypts your order information into an indecipherable code so that you are protected. Once you begin the checkout process you will be in this secure area for the remainder of your transaction with us.
Minimum Orders
There are no minimum order sizes to meet through your online store. You can buy one item or as many items as you would like. Minimum quantities for bulk orders is 6 items. To get a free bulk quote visit Your Bulk Gear and click on "Get a Quote".
Turn-around time?
We make every effort to fill your order as quickly as possible. It is our expectation that from the moment you click purchase, your merchandise will be processed and shipped from our production facility within 10 business days. Once in a while, issues outside of our control may affect that time frame. On the rare occasion that a product you have purchased is on back-order, we will notify you within three business days of your purchase.
Contact
Call 800.441.1154, Fax 866.352.3241, or e-mail customerservice@yourofficialgear.com to speak with a customer service representative.

Or you can write to us at:
Your Official Gear
5411 Kendall Street
Boise, Idaho 83706
Customer Service Hours
Monday through Friday 8:00AM to 4:30PM MST.
Privacy Policy
We are intensely committed to protecting your privacy. When you purchase merchandise through Your Official Gear® any personal information that you share with us is kept absolutely private. Nothing you provide us will be sold or shared with any other entity that is not directly affiliated with our company. Privacy Policy
Payment Methods
Credit or Debit Cards: We accept Visa, MasterCard, Discover and American Express. Online Payments are made on a secure server using Secure Socket Layer (SSL) technology.
How do we calculate our charges for shipping and handling?
Order Amount: Shipping Charge
$0.00-25.00: $4.99
$25.01-50.00: $6.99
$50.01-75.00: $7.99
$75.01-100.00: $8.99
$100.01-150.00: $9.99
$150.01-200.00: $11.99
$200.01-250.00: $13.99
$250.01 and up: $15.99
What method of shipping is used?
We use USPS priority mail, typically ship time is 2-3 days anywhere in the continental U.S.
Terms and Conditions
Please look over our Terms and Conditions
Return Policy
ALL SALES ARE FINAL except on defective merchandise! We do no accept returns or exchanges on sizing issues. When you receive your package from Your Official Gear®, please inspect it carefully to ensure that all of the merchandise you have purchased is in good condition. If any of your merchandise is defective, please contact customer service within 10 days from the ship date of your order, to find out how to ship your merchandise back to Your Official Gear®. Return merchandise should not be worn or washed.
Customer Service P) 800-441-1154
When I clicked Check Out, my shopping cart was deleted
Some customers have high security settings on their computers. Occasionally these security settings may hinder the tracking of items in your cart. If your shopping cart empties at checkout, please give us a call (800.441.1154, Mon-Fri 8am-4:30pm MST), and we will gladly process your order over the phone.
What is my card code (CVV2)?
Your card code is an additional measure of security to verify your credit card and protect you as a customer. It is the 3-4 digit code on the back or front of your credit card and is required prior to submission of your order.
My order has been declined
There are several possible reasons you have received this error message.

1. Verify that the billing address you have entered is identical to your credit card billing address.

2. Double-check that the credit card number you have inputted matches the card you wish to place your order on.

3. Check your CVV2 card code, occasionally there are multiple numbers on the back of your card. This code is a 3-4 digit number on the back of your card.

4. Only Mastercard, Visa, Discover, and American Express cards are accepted at Yourofficialgear.com. Ensure the correct card type was entered.

5. Confirm the expiration date entered online is identical to the date on your card.

Please feel free to call us (800.441.1154) with any additional questions you may have, we will be glad to help you process your order.